Terms of Use

1. Preliminary Provisions and Acceptance

These Terms of Use ("Terms") govern the contractual relationship between the User and Mirtilu ("Platform"), establishing the conditions for access to and use of the Mirtilu application and all services, features, content, and resources made available therein. The creation of an account, access to, or use of the Platform, by any means or device, constitutes full, irrevocable, and unrestricted acceptance of these Terms and the Privacy Policy, which is an integral part of this instrument for all legal purposes. If the User does not agree with any provision set forth herein, they must refrain from using the Platform and request the immediate deletion of their account, if applicable.

2. Capacity and Eligibility

Use of the Platform is permitted exclusively to individuals aged 12 (twelve) years or older. Users between the ages of 12 (twelve) and 17 (seventeen) declare that they have express authorization from their legal guardian to use the Platform, and the legal guardian jointly assumes all obligations set forth in these Terms, including, without limitation, responsibility for all content posted, interactions conducted, and any purchases made by the minor. The Platform reserves the right, at any time and at its sole discretion, to request proof of age or parental consent, and may suspend or terminate accounts that do not meet the eligibility requirements without prior notice or justification. Users under 18 (eighteen) years of age are not authorized to carry out financial transactions within the application without proper authorization and supervision of their legal guardian.

3. Purpose

The Platform consists of a social communication and digital entertainment service that provides messaging features, creation of and participation in groups and themed communities, various social interactions, gamification systems, and a virtual economy. The Platform may, at any time, modify, add, suspend, or discontinue any feature, service, or resource, in whole or in part, temporarily or permanently, with or without prior notice, without giving rise to any right to indemnification or compensation for the User.

4. User Account

4.1. The Platform offers different account types, whose features, limits, and restrictions are defined at the sole discretion of the Platform and may be changed at any time. Certain account types have functionality restrictions, including, but not limited to, quantitative limits on posts and interactions, restricted access to certain features, and inability to carry out financial transactions.

4.2. The User is fully responsible for maintaining the confidentiality of their access credentials and for any and all activities carried out on their account, even if by third parties, holding the Platform harmless from any liability arising from unauthorized access. The User must notify the Platform immediately in the event of unauthorized use or suspected security breach of their account.

4.3. The creation or maintenance of multiple accounts by the same individual is prohibited. The creation of additional accounts for the purpose of circumventing suspensions, bans, restrictions, or Platform limits constitutes a serious violation of these Terms and will result in the immediate termination of all associated accounts, without any right to reimbursement.

4.4. The Platform reserves the right to refuse, suspend, or terminate any account, at its sole discretion, without obligation to provide justification, especially when there are indications of violation of these Terms, fraudulent activity, abuse of features, or any conduct that the Platform deems harmful to the service or to other users.

5. User Obligations and Responsibilities

5.1. The User agrees to use the Platform in strict compliance with these Terms, applicable legislation, and good customs, refraining from any act that may cause harm to the Platform, its users, or third parties. The User is solely and exclusively responsible for all content they post, send, share, or make available through the Platform, including, without limitation, text messages, images, comments, posts, and any other form of content.

5.2. The User is expressly prohibited from: (a) posting, sending, transmitting, or in any way making available unlawful, defamatory, libelous, slanderous, threatening, abusive, obscene, pornographic, discriminatory content, or content that incites violence, hatred, or any form of intolerance; (b) harassing, intimidating, stalking, threatening, or coercing other users by any means; (c) posting or requesting personal data of third parties without proper consent; (d) engaging in spam, unauthorized advertising, phishing, social engineering, or any deceptive practice; (e) disseminating false, misleading information, or information that may lead third parties into error; (f) impersonating or pretending to be another person, organization, or entity; (g) using the Platform for commercial, advertising, or marketing purposes without prior written authorization from the Platform; (h) attempting to access accounts, data, or systems of third parties or the Platform itself without authorization; (i) using bots, scripts, crawlers, scrapers, or any form of automation or non-human access; (j) exploiting errors, bugs, vulnerabilities, or flaws in the Platform; (k) circumventing, disabling, or interfering with any security mechanisms, authentication, usage limitations, or technical restrictions; (l) posting content that infringes copyrights, trademarks, patents, or any other intellectual property rights of third parties; (m) sharing nude, sexually explicit material, or material depicting graphic violence; (n) soliciting, promoting, facilitating, or participating in unlawful activities of any nature.

5.3. Violation of any of the above provisions may result, at the sole discretion of the Platform, in a warning, partial or total restriction of features, temporary suspension, or permanent ban of the account, without prejudice to applicable legal measures and without the User being entitled to any type of reimbursement, refund, or compensation.

6. User Content

6.1. The User retains ownership of the rights to the original content they create and post on the Platform. Notwithstanding, by submitting, posting, transmitting, or in any way making content available through the Platform, the User automatically grants the Platform a free, irrevocable, worldwide, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, adapt, translate, distribute, publicly display, and create derivative works from such content, in any format or medium, for the purposes of operating, maintaining, developing, promoting, and improving the Platform and its services. This license persists even after the deletion of the User's account, to the extent necessary for the continued operation of the Platform.

6.2. The Platform assumes no obligation to monitor, review, filter, edit, or pre-approve content posted by users. Notwithstanding, the Platform reserves the right, at any time and without prior notice, to remove, restrict, hide, or modify any content that, at its sole discretion, violates these Terms, applicable legislation, third-party rights, or is in any way deemed inappropriate, harmful, or incompatible with the purposes of the Platform.

6.3. The Platform shall not, under any circumstances, be held liable for content generated, posted, transmitted, or shared by its users, the author being solely responsible, both civilly and criminally, for the content made available.

7. Moderation

The Platform provides content and user moderation and reporting mechanisms. Moderation decisions, including content removal, muting, suspension, and banning, are made at the sole discretion of the Platform or its designated agents, and are final and non-appealable within the Platform. The Platform does not guarantee that all inappropriate content will be identified or removed in a timely manner, and the User acknowledges that they may be exposed to content generated by third parties that they find offensive, inappropriate, or inaccurate, holding the Platform harmless from any liability in this regard. In the event of a permanent ban, all virtual goods, balances, and benefits associated with the account will be definitively lost without any right to refund, compensation, or indemnification of any nature.

8. Virtual Economy and Transactions

8.1. The Platform maintains its own virtual economy with virtual currency ("Mirtis") and virtual items. Mirtis and virtual items constitute limited, personal, revocable, non-transferable, and non-exclusive licenses granted to the User for exclusive use within the Platform, and do not constitute property, financial assets, currency, securities, or goods of any nature. Mirtis and virtual items have no real monetary value, are not convertible into legal tender, are non-refundable, and cannot be transferred, sold, traded, or exchanged outside the Platform or between accounts.

8.2. The Platform reserves the right, at any time and at its sole discretion, to modify, rebalance, discontinue, create, remove, alter prices, attributes, availability, or features of any Mirtis, virtual items, benefits, or features of the virtual economy, without prior notice and without giving rise to any right to indemnification or compensation for the User.

8.3. Virtual gift transactions between users are voluntary, final, and irreversible. The Platform does not intermediate, mediate, or assume responsibility for disputes between users related to gifts, exchanges, or any interactions involving virtual goods.

8.4. The Platform may offer subscription plans with additional benefits. Subscriptions are recurring and managed entirely by the application store used for payment processing. Cancellation, renewal, billing, and refund of subscriptions are governed exclusively by the policies of the respective application store.

8.5. All purchases made within the application are processed by third-party payment providers. The Platform does not process, store, or have access to credit card data or other payment instruments of the User. Refund policies are governed exclusively by the policies of the payment provider used. By making a purchase, the User acknowledges and agrees that the delivery of digital content is immediate and that, once Mirtis are credited or virtual items are granted, a refund may be impossible due to the nature of the digital good consumed. In the event of account termination due to violation of these Terms, all Mirtis, virtual items, active subscriptions, and other benefits will be lost without any right to refund.

9. Intellectual Property

The entirety of the Platform's content, including, without limitation, source code, software architecture, interfaces, visual design, logos, trademarks, icons, text, graphics, animations, sounds, game mechanics, gamification systems, virtual economy, and any other element that comprises the Platform, is the exclusive property of the Platform or its licensors, and is protected by Brazilian legislation and international intellectual property treaties. The User is prohibited from reproducing, copying, modifying, distributing, transmitting, displaying, selling, licensing, decompiling, reverse engineering, or creating derivative works from any part of the Platform, in whole or in part, by any means or form, without the prior, express, written authorization of the Platform.

10. Advertising

The Platform may display advertising content, ads, and promotional materials from third parties, in any format and in any area of the application. The Platform is not responsible for the content, accuracy, legality, or availability of the ads displayed, nor for any transactions, damages, or losses arising from the User's interaction with advertisers or advertising content. Ads targeted at underage users will be displayed in compliance with applicable regulations. The Platform may offer options for ad removal through payment.

11. Disclaimer of Warranties

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, availability, security, accuracy, integrity, or reliability. The Platform does not guarantee that the service will be uninterrupted, error-free, secure, free of viruses or harmful components, or that it will meet the User's expectations. The Platform does not guarantee the preservation, integrity, or continued availability of any content, data, virtual goods, balance, or information stored on the Platform. The User uses the Platform at their own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Platform, its partners, directors, employees, agents, associates, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including, without limitation, loss of data, loss of revenue, loss of opportunity, moral damages, lost profits, or any other loss arising from: (a) use or inability to use the Platform; (b) content posted, transmitted, or made available by users or third parties; (c) conduct of any user or third party on the Platform or as a result of interactions initiated on the Platform; (d) unauthorized access to the User's data or account; (e) interruptions, failures, errors, delays, viruses, or other technical problems; (f) loss of Mirtis, virtual items, benefits, or any virtual goods; (g) actions or omissions of payment providers, advertising networks, or any third-party services; (h) modifications, suspension, or discontinuation of features or services. In any event, the total and aggregate liability of the Platform shall not exceed the amount actually paid by the User to the Platform in the 12 (twelve) months immediately preceding the event giving rise to the claim.

13. Indemnification

The User agrees to indemnify, defend, and hold harmless the Platform, its partners, directors, employees, agents, associates, and service providers from and against any claims, demands, lawsuits or extrajudicial proceedings, losses, damages, costs, expenses, and attorney fees, of any nature, arising from or related to: (a) the User's use of the Platform; (b) content posted or made available by the User; (c) violation of these Terms by the User; (d) violation of third-party rights by the User; (e) any false or misleading statement made by the User.

14. Termination

14.1. The User may request the deletion of their account at any time by sending a formal request to the email address support@mirtilu.com. The deletion will be processed within up to 30 (thirty) days and will result in the permanent removal of the User's personal data and content, as well as the definitive and irrevocable loss of all Mirtis balance, virtual items, benefits, and active subscriptions, without any right to refund, compensation, or indemnification. The Platform may retain anonymized and aggregated data after the deletion, as well as data whose retention is necessary for compliance with legal obligations, dispute resolution, or fraud prevention.

14.2. The Platform may, at its sole discretion and without obligation of prior notice, suspend or terminate any User's account, for any reason, including, but not limited to, violation of these Terms, prolonged inactivity, judicial or administrative order, security reasons, or cessation of the Platform's activities. In the event of termination due to violation of the Terms, the Platform shall not be obligated to provide a detailed justification to the User.

15. Modifications

The Platform reserves the right to modify, alter, add, or remove provisions of these Terms at any time, at its sole discretion. Changes shall take effect on the date of their publication on the Platform. Continued use of the Platform after the publication of any changes constitutes automatic and unrestricted acceptance of the modified Terms. If the User does not agree with the changes, they must immediately cease using the Platform and request the deletion of their account. It is the sole responsibility of the User to periodically review these Terms.

16. Applicable Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. The court of the User's domicile is elected as the competent jurisdiction to resolve any disputes arising from these Terms, subject to the provisions of the Consumer Defense Code. Before initiating any judicial proceedings, the parties undertake to seek an amicable resolution of the dispute within 30 (thirty) days from the notification of the opposing party.

17. General Provisions

The eventual invalidity, nullity, or unenforceability of any provision of these Terms shall not affect the validity and effectiveness of the remaining provisions, which shall remain in full force and effect. The omission or delay in exercising any right provided for in these Terms shall not constitute a waiver, novation, or precedent, and may be exercised at any time. The Platform may assign or transfer, in whole or in part, its rights and obligations under these Terms to any third party, by simple notification to the User. The User may not assign or transfer their rights or obligations without the prior written consent of the Platform. These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Platform, superseding any prior agreements, understandings, or communications on the same subject matter. No statement, warranty, or commitment not expressly set forth in these Terms shall bind the Platform.

18. Contact

For any questions related to these Terms, the User may contact us at the email address support@mirtilu.com.

Last updated: February 2026